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Complaints Policy

At Maurice Andrews Solicitors, we are committed to providing the highest quality legal services. If you have a complaint about our service, we want to hear from you so we can put things right.

Our Complaints Procedure

If you have a complaint, please contact us with the details. We will acknowledge your complaint within 7 days and provide a full response within 28 days.

Complaints Contact

Mariam Khan — Director & Complaints Handler

Email: info@mauriceandrewssolicitors.co.uk

Phone: 0121 554 4900

Address: Maurice Andrews Solicitors, Birmingham

What Happens Next

  1. We will acknowledge your complaint within 7 days
  2. We will investigate and respond within 28 days
  3. If you remain dissatisfied, you may contact the Legal Ombudsman

Legal Ombudsman

If we cannot resolve your complaint, you can contact the Legal Ombudsman at:

PO Box 6806, Wolverhampton WV1 9WJ
Phone: 0300 555 0333
Website: www.legalombudsman.org.uk

You must refer your complaint to the Legal Ombudsman within six months of our final response.

Solicitors Regulation Authority

You can also report concerns to the SRA at www.sra.org.uk.